The following conditions may indicate that your scooter has problems: Motor or gearbox noises, frayed electrical harnesses, cracked or broken connections, wore tires, veering onto one side, bent or broken wheel assemblies, loosened components.
If your mobility device is having one or more of these conditions, contact your authorized provider as it may be indicative of a severe malfunction.
To prevent any malfunction and to prolong the product lifespan, consider these suggestions. When Storage the mobility device, keep it free from extreme temperatures and avoid a humid environment. Before using, check for accumulation of moisture, corrosion, or dirt near the battery, wires, and panel. Inspect the throttle is not bent when in neutral or rest position.
Once a month, check the air pressure and wear of the pneumatic tires. Also, inspect the connection of the battery electrode and exposed or loosened wires and screws.
Once a year, it is recommendable to inject lubricating oils into the engine.
Solax products have two main ways to charge the battery. The first one is to remove the battery from the mobility device, and the second one is to plug it directly into the scooter or wheelchair. If your product uses the second charging mechanism, turn it off before start charging. To know your device's charging method, check the user manual [download] or [contact us], and we will assist you through the process.